Carrie Kramer
About Carrie Kramer
Carrie Kramer is a Customer Support Specialist at SamCart, with a strong background in remote work and expertise in managing web chat platforms for customer service. She has previously held roles at Solid Commerce and Antwerpen Nissan, demonstrating her experience in sales and customer support.
Current Role at SamCart
Carrie Kramer serves as a Customer Support Specialist at SamCart, a position she has held since 2021. In this role, she focuses on providing effective customer service and support to users of the platform. Her responsibilities include managing inquiries and resolving issues to enhance customer satisfaction. Kramer's experience in remote work environments contributes to her ability to perform these tasks efficiently from any location.
Previous Experience at Solid Commerce
Before joining SamCart, Carrie Kramer worked at Solid Commerce in two capacities. She first served as a Sales Development Representative for five months in 2020, where she contributed to sales initiatives. Following this role, she transitioned to a Growth Advisor position, working remotely for seven months until 2021. These experiences provided her with valuable insights into customer engagement and sales strategies.
Background in Customer Support and Sales
Carrie Kramer has a diverse background in customer support and sales. She worked as a Team Lead at The Chat Shop for one year, where she managed a team focused on customer interactions. Additionally, she held the position of Sales Genius at Antwerpen Nissan in Clarksville, Maryland, for one year from 2018 to 2019. These roles have equipped her with skills in managing customer relationships and enhancing service delivery.
Education and Training
Carrie Kramer completed her education at The Seton Keough High School, attending from 2005 to 2009. This foundational education has supported her professional development and career in customer support and sales. Her training has been further enhanced through her various roles in the industry.
Expertise in Web Chat Platforms
Kramer has developed expertise in managing web chat platforms for customer service. This skill is essential in her current role at SamCart, where effective communication and quick resolution of customer inquiries are critical. Her proficiency in this area reflects her commitment to improving customer experiences through technology.