Chad George
About Chad George
Chad George is the Premier Customer Success Advocate at Sangoma, with a diverse background in account management, project management, and customer support across various companies.
Title and Current Role
Chad George serves as the Premier Customer Success Advocate at Sangoma. He began his tenure with the company in 2022 and operates remotely from Lake, Michigan, United States. In this role, he leads strategic planning processes, oversees financial targets, and ensures customer satisfaction through contract renewals, product conversions, and platform migrations.
Previous Experience
Chad George has accumulated extensive experience across various roles and industries. In 2022, he worked as an Account Manager at Paymentus for five months in Greenville, Michigan. He also held the position of Senior Strategic Account Manager/Customer Experience Team Lead at NetFortris for three months in Katy, Texas. Earlier, from 2019 to 2022, he served as a Strategic Account Manager and Enterprise Project Manager at NetFortris in the Greater Grand Rapids, Michigan Area. His other experience includes roles at Cavender's, Fonality, Reflect Systems, Digestive Health Associates of Texas, Geek Squad, Lowe's Home Improvement, Best Buy, and Atmel.
Education and Expertise
Chad George has a solid educational background in technology management. He is pursuing a Bachelor of Technology degree in Computer/Information Technology Administration and Management at DeVry University, expected to graduate in 2024. He also holds an Associate of Applied Science (A.A.S.) degree in Computer Maintenance from Texas State Technical College Waco, which he completed in 2000.
Customer Success Skills
In his capacity as Premier Customer Success Advocate, Chad George utilizes his skills to drive customer satisfaction at Sangoma. He prepares and leads Monthly, Quarterly, and Annual Business Reviews with assigned accounts. He acts as an escalation point for support, billing, and service concerns, performing root cause analysis and ensuring timely resolutions. Additionally, he proactively identifies and validates customer needs to maximize the value Sangoma delivers to its clients.
Cross-Departmental Coordination
Chad George coordinates with cross-departmental personnel to maintain high levels of customer satisfaction. His role involves engaging with different teams to align efforts towards achieving strategic objectives and resolving customer issues effectively. Through such coordination, he ensures that diverse functions within the company work together seamlessly to meet and exceed customer expectations.