Dennis Katzel
About Dennis Katzel
Dennis Katzel is a Sr. Desktop Support Technician at SC Johnson in Racine, Wisconsin, with extensive experience in IT support and management across various companies.
Current Role at SC Johnson
Dennis Katzel serves as a Sr. Desktop Support Technician at SC Johnson in Racine, Wisconsin, United States. His responsibilities include managing technical root cause analysis for global issues, user onboarding, equipment deployment, and offboarding equipment retrieval and cleanup. He conducts remote site visitations and technical evaluations, oversees hardware deployment and move management, and provides customer service and assistance for users. Additionally, he manages ticket routing and management and ensures a stable IT environment through proactive measures.
Previous Experience at Type40 IT
From 2019 to 2021, Dennis Katzel worked as an Independent IT Contractor at Type40 IT in the Midwest Region. During his two-year tenure, he specialized in technical onsite management and project management. His responsibilities included infrastructure maintenance and upgrades and providing support for both PC and Mac hardware. He was also responsible for hardware/software process documentation, network support, and the implementation of WMS hardware/software solutions.
Former Role at Mattel, Inc.
Dennis Katzel worked for 11 months at Mattel, Inc. as an IT Desktop Site Manager in Wilmot, WI, from 2018 to 2019. In this role, he managed user equipment deployments, conducted root cause analysis, and handled various IT support tasks. Katzel’s work at Mattel, Inc. further honed his skills in both technical support and customer service.
Education and Certifications
Dennis Katzel studied Computer Science at Gwinnett Technical College, earning an Associate of Arts (AA) degree from 1991 to 1993. He holds an A+ certification in IT, which validates his expertise in hardware and software support, Windows system administration, and network support. He is proficient in managing onsite inventory, OS and software support, and technical process documentation.
Expertise and Technical Skills
Dennis Katzel has extensive experience in infrastructure maintenance and upgrades, technical onsite management, and project management. He advocates for a proactive approach to IT to create and maintain stable environments. Katzel is proficient in both PC and Mac hardware support and Windows system administration. He has expertise in network support, hardware/software process documentation, and customer service. Additionally, he is skilled in managing user onboarding and offboarding, equipment deployment, and ticket routing and management.