Diana Campos
About Diana Campos
Diana Campos is an Analyst Customer Fulfilment for Portugal at SC Johnson, based in Frimley.
Current Role at SC Johnson
Diana Campos currently holds the position of Analyst Customer Fulfilment for Portugal at SC Johnson in Frimley. In this role, she proactively manages orders and resolves issues related to customer orders. She coordinates with customers on delivery dates based on stock availability, ensuring prioritization of destinations during reception windows. Moreover, she acts as a key liaison between Logistics Service Providers and various departments including Sales, Logistics, and Finance. Diana is responsible for escalating stock allocation and customer service issues to her team leader while maintaining a focus on continuous improvement.
Professional Experience
Before joining SC Johnson, Diana Campos accrued a diverse range of professional experiences. She served as a Waitress at Pennyhill Park, an Exclusive Hotel & Spa in Bagshot from 2017 to 2018. Prior to that, she worked at Bonsai Viagens as a Travel Agent & Back Office - Tour Operator for a year in Coimbra e Região, Portugal. Additionally, Diana was a Front Desk Manager at Hotel Avenida Coimbra from 2013 to 2014. These varying roles afforded her extensive experience in customer service and operational management across different industries.
Educational Background
Diana Campos has a well-rounded educational background. She completed her Bachelor's degree in International Relations from Universidade de Coimbra, where she studied from 2008 to 2013. To further specialize, she attended Master D, where she studied Agência de Viagens and achieved Técnica de Turismo, completing this program from 2013 to 2015. This strong educational foundation underpins her expertise in international relations and tourism.
Skills and Responsibilities
At SC Johnson, Diana Campos is responsible for a variety of tasks and processes. She manages customer inquiry resolution by developing and implementing action plans to address root problems. She identifies and implements process improvements, efficiencies, and best practices within her role. Diana also conducts trade visits with sales representatives and collaborates with the E-commerce department to resolve system issues. Additionally, she has developed and maintains a customer service performance reporting system.