Jutapan Siriruknapha
About Jutapan Siriruknapha
Jutapan Siriruknapha is a Senior Analyst in Customer Fulfillment at SC Johnson in Racine, Wisconsin, with a background in customer service and content editing.
Company
Jutapan Siriruknapha is currently employed at SC Johnson as a Senior Analyst in Customer Fulfillment, based in Racine, Wisconsin, United States.
Title
Jutapan Siriruknapha holds the title of Senior Analyst - Customer Fulfillment at SC Johnson.
Education and Expertise
Jutapan Siriruknapha studied at Khon Kaen University, earning a Bachelor's degree in Humanities, Social Sciences, English, and Business between 2007 and 2010. Prior to that, he studied Mathematics and English at Satrirachinuthit School from 2002 to 2007.
Professional Background
Jutapan Siriruknapha has significant work experience across various roles. He has worked in multiple countries, taking on roles such as Content Editor at Gwi in Biddeford, Maine, and Thai Customer Service at Quipper in London. His experience also includes a position on the Agility Team at Sanmina in San Jose, California. Currently, he also serves as a Thai Assessor at the Berlitz Language Center in Beirut, Lebanon.
Responsibilities and Functions
In his role at SC Johnson, Jutapan Siriruknapha is responsible for optimizing order-to-cash functions within the supply chain, which includes developing customer-level forecasts and optimizing retailer inventory. He manages orders, encompassing tasks such as order entry and the resolution of issues related to customer orders from Thailand and export orders to Laos and Cambodia. Additionally, he develops and maintains customer service performance reporting systems and acts as a liaison between logistics service providers and local country departments (Sales, Finance, Logistics). He also assists in credit risk management, escalating issues as needed.