Silvia Giussani
About Silvia Giussani
Silvia Giussani is the Service Delivery & Operations, CSI & Vendor Management professional at SC Johnson in Argentina, with extensive experience in IT service management and business intelligence.
Title
Silvia Giussani holds the role of Service Delivery & Operations, CSI & Vendor Management at SC Johnson in Argentina.
Current Position at SC Johnson
Silvia Giussani is currently working at SC Johnson in Argentina. She is responsible for Service Delivery & Operations, CSI & Vendor Management. Her role includes implementing the CSI methodology to improve ITIL processes and managing Ticket Data Quality Audits to enhance IT support. She has also recently taken on the role of Incident Management Process Owner, managing the full spectrum of critical incident management activities.
Past Experience at SC Johnson
Silvia Giussani previously worked at SC Johnson in Argentina as a Business Intelligence Consultant and Leader in America for 10 years, from 2005 to 2015. In this role, she was instrumental in improving processes related to business intelligence.
Role at Syngenta
From 2001 to 2004, Silvia Giussani worked at Syngenta in Buenos Aires. She led the SAP BW, Security & Basis team, ensuring robust security measures and effective business warehouse operations.
Role at Novartis
Silvia Giussani's career includes 10 years at Novartis in Buenos Aires, from 1991 to 2001. She served as an Information Technology Leader, playing a key role in the organization's IT strategy and operations.
Education and Expertise
Silvia Giussani has a strong educational background in Information Technology. She studied at Universidad de Palermo, earning a Master's degree in IT oriented e-Commerce / Internet from 2000 to 2002. Additionally, she completed a Licenciatura en Informática at Universidad Argentina de la Empresa between 1993 and 1998. Her expertise spans ITSM upgrades, ServiceNow and Cherwell technologies, SAP Security, BW, and Applications Development.
IT Service Management and Operations
Silvia Giussani is experienced in IT Service Management and Operations, having led initiatives to implement new functionalities and best practices into the ITSM tool. Her background includes cross-functional interaction with Service Owners, Managed Service Providers, Governance, Tech Teams, and End Users to introduce new services and improvements.