Steven C.
About Steven C.
Steven C. is the Manager of Consumer Insights & Business Analytics at SC Johnson, with extensive experience in managing large and complex centers and business process outsourcing.
Current Role at SC Johnson
Steven C. currently holds the position of Manager, Consumer Insights & Business Analytics - Global CRC - EMEA/MENAP at SC Johnson. Based in the United Kingdom, he manages outsource call center vendor relationships and contracts for all countries within the EMEA/MENAP region. His role involves ensuring adherence to Global CRC consumer care standards and protocols, managing escalated consumer issues, and coordinating with local and cluster countries to provide accurate product information to vendors.
Previous Experience at Hinduja Global Solutions
Steven C. has an extensive background at Hinduja Global Solutions, where he held multiple positions from 2006 to 2015. He began as a Team Manager in Chiswick, London, from 2006 to 2009, followed by roles as Operations Manager (2009-2012), Client Manager (2012-2013), and Contact Centre Manager (2013-2015). During his tenure, he developed experience in managing large and complex centers and business process outsourcing across various sectors, including utilities, logistics, telecommunications, and government.
Education at Christ's School Richmond
Steven C. studied at Christ's School Richmond from 1995 to 2000. This five-year period laid the educational foundation for his future roles in management and consumer insights. While specific achievements during this time are not detailed, his education at Christ's School Richmond contributed to developing his professional competencies.
Expertise in Consumer Insights & Business Analytics
Steven C. possesses sound commercial acumen and a proven track record of delivering results in his field. He is known for managing high-performing, quality-focused, and highly engaged teams. His expertise includes consumer care, vendor relationship management, and first-line defense on escalated consumer issues. His ability to deliver excellent outcomes with a high level of customer advocacy has been a hallmark of his career.
Professional Achievements and Management Style
Throughout his career, Steven C. has been recognized for running quality-focused and highly engaged teams. His effective management style in business process outsourcing and consumer insights roles has enabled him to deliver consistent, excellent outcomes. His credentials include extensive experience in large and complex center management across multiple sectors, and a focus on adherence to standards and protocols in consumer care.