Brenda G.
About Brenda G.
Brenda G. serves as the Senior Director of Customer Success at Secureframe, where she has been instrumental in various initiatives since 2023. With a background in customer experience across multiple companies, she has held significant roles at Zendesk, Coffee Meets Bagel, and Lob, among others.
Work at Secureframe
Brenda G. currently serves as the Senior Director of Customer Success at Secureframe, a position she has held since 2023. Prior to this role, she was the Director of Customer Success at Secureframe from 2021 to 2023. In her current capacity, she plays a significant role in initiatives related to continuous monitoring, personnel and asset inventory management. She has also contributed to the development and implementation of enterprise policy management and automated testing processes. Additionally, Brenda has been involved in enhancing vendor access and risk management solutions within the organization.
Experience at Zendesk
Brenda G. has been actively volunteering as a CX Coach at Zendesk for Startups since 2021. In this role, she provides guidance and support to emerging startups, leveraging her extensive experience in customer success and experience management. This volunteer position complements her professional background and showcases her commitment to fostering customer-centric practices in new businesses.
Previous Roles in Customer Experience
Brenda has held various positions focused on customer experience prior to her current role at Secureframe. She was the Head of Customer Experience at Coffee Meets Bagel from 2018 to 2020. Additionally, she worked as a Customer Experience Manager at Lob from 2016 to 2018. Her experience in these roles has equipped her with a strong foundation in customer success strategies and operational management.
Educational Background
Brenda G. holds a Bachelor of Arts (B.A.) degree in Political Science and Government from UCLA. She also studied Language & Culture at the UC Center in Madrid, where she focused on Intensive Spanish Language and Spanish Culture. This educational background has contributed to her analytical skills and cultural awareness in her professional endeavors.
Early Career Experience
Brenda's early career includes a variety of roles that provided her with diverse experiences. She worked as an Administrative Assistant at UCLA Housing & Hospitality from 2011 to 2013 and as a Consulting Associate Intern at Intratem from 2012 to 2013. Additionally, she co-founded Jagger, where she worked from 2013 to 2015. These positions helped shape her professional skills and understanding of customer-focused operations.