Paul Mason
About Paul Mason
Paul Mason is a Customer Experience Specialist currently working at Secureframe since 2023. He has previous experience in customer service roles at Gorillas and Zencity, and holds an Associate of Arts and Sciences degree in System, Networking, and LAN/WAN Management from Brookdale Community College.
Work at Secureframe
Paul Mason currently serves as a Customer Experience Specialist at Secureframe, a role he has held since 2023. He operates remotely from the New York City Metropolitan Area. In this position, he focuses on enhancing customer interactions and ensuring a positive experience for clients. His responsibilities include addressing customer inquiries, providing support, and implementing strategies to improve overall satisfaction.
Previous Experience in Customer Experience
Prior to his current role, Paul Mason worked at Gorillas as a Customer Experience Agent from 2021 to 2022 for 11 months. In this position, he was based in Manhattan, New York, where he managed customer interactions and resolved issues. Following his tenure at Gorillas, he joined Zencity as a Customer Solutions Specialist for a brief period of 3 months in 2022, also in New York. His experiences in these roles contributed to his expertise in customer service.
Education and Expertise
Paul Mason studied at Brookdale Community College, where he pursued a degree in System, Networking, and LAN/WAN Management. He completed his Associate of Arts and Sciences (AAS) degree over an 8-year period from 2012 to 2020. This educational background provided him with foundational knowledge in technology and networking, which supports his current role in customer experience.
Background
Paul Mason has a background in customer service and technology. His work history includes positions focused on customer experience in fast-paced environments. His education in networking and systems management complements his professional experience, enabling him to effectively address customer needs and enhance their experience.