Edison L.
About Edison L.
Edison L. is a Technical Support Group member at SetSchedule in California since 2021, with a diverse background in customer service and sales across multiple companies in the Philippines and the United States.
Work at SetSchedule
Edison L. has been a member of the Technical Support Group at SetSchedule since 2021. In this role, he provides technical assistance and support to users, ensuring effective resolution of issues. His position involves troubleshooting and problem-solving, contributing to overall customer satisfaction. Based in California, United States, he has accumulated three years of experience in this capacity.
Previous Employment History
Prior to joining SetSchedule, Edison L. held several positions in various companies. He worked at Accenture as a Support Associate from 2016 to 2017 in Cebu City. He also served as a Senior Customer Service Associate at HSBC from 2010 to 2012 in Alabang. His experience includes roles as a Billing Specialist at Teleperformance and IBEX | Global, and as a Senior Process Executive at Infosys BPO. Additionally, he worked as a Sales Associate at SHORE Solutions Inc. and a Customer Service Representative at TeleTech.
Education and Expertise
Edison L. studied business management at the University of Perpetual Help Las Pinas, where he earned a Bachelor of Commerce (BCom) degree. His educational background supports his extensive experience in sales and customer service. He possesses expertise in handling escalation calls, showcasing advanced problem-solving skills and a focus on customer satisfaction.
Sales and Customer Service Experience
Edison L. has a diverse background in both B2B and B2C sales environments. His roles have consistently involved generating revenue across various accounts, demonstrating his ability to contribute financially to organizations. He has a strong track record of working independently with minimal supervision, highlighting his self-motivation and accountability in achieving results.