Hugo Mesenbring
About Hugo Mesenbring
Hugo Mesenbring is a Field Team Operations Manager with extensive experience in operations and team management across various industries. He has successfully launched multiple markets and improved team efficiency while working for several organizations in Seattle.
Current Role at Shelf Engine
Hugo Mesenbring serves as the Field Team Operations Manager at Shelf Engine, a position he has held since 2020. In this role, he focuses on optimizing field operations and enhancing team performance. He has implemented lean principles to tackle staffing and retention challenges, which has led to waste reduction and decreased rework. His efforts contribute to the overall efficiency of operations within the organization.
Previous Experience in Field Operations
Prior to his current role, Hugo worked at JUMP Bikes as the Field Operations Manager from 2018 to 2019. He successfully launched over five new markets across the United States, which improved customer experience and team efficiency. His experience in field operations also includes a position as E-Bike Fleet Manager at Domino's from 2017 to 2018, where he managed the e-bike fleet in Seattle.
Human Resources Operations Management
Hugo Mesenbring held the position of Human Resources Operations Manager at OYO USA from 2019 to 2020. During his tenure, he collaborated with Recruiting and HR teams to streamline the interview and onboarding process, resulting in a 20% reduction in turnover among new hires. This role highlighted his ability to enhance operational efficiency within human resources.
Background in Instruction and Customer Support
Before transitioning into operations management, Hugo was the Head Instructor at Queen City Yacht Club from 2013 to 2018. He also briefly worked as a Customer Support Specialist at Loftium in 2020. His diverse background in instruction and customer support has equipped him with skills that are beneficial in his current operations management role.
Achievements in Team Development
Hugo played a significant role in scaling the Field team at Shelf Engine from 25 to 200 members across 40 markets within a year. He also led the development of performance metrics visualization in Tableau, which improved team accuracy, retention, and compliance by over 15%. These achievements demonstrate his capability in team development and operational improvement.