Maria Gonzalez
About Maria Gonzalez
Maria Gonzalez is a Dbl and Pflbilling Specialist at Shelterpoint Life in Garden City, New York, where she has worked since 2018. She has a background in retail customer service and holds an Associate's degree in Liberal Arts from Suffolk County Community College.
Work at ShelterPoint Life
Maria Gonzalez has been employed at ShelterPoint Life since 2018, where she serves as a Dbl and Pflbilling Specialist. In this role, she manages the billing processes related to Disability Benefits Law (DBL) and Paid Family Leave (PFL). Her responsibilities include ensuring accurate billing and providing support to clients regarding their benefits. Additionally, she works as a Solution Center Representative, further enhancing her engagement with clients and addressing their inquiries. Her tenure at ShelterPoint Life spans over six years, during which she has developed significant expertise in the insurance sector.
Education and Expertise
Maria Gonzalez studied at Suffolk County Community College from 2015 to 2017, where she earned an Associate's degree in Liberal Arts and Liberal Studies. This educational background has equipped her with critical thinking and communication skills that are essential in her current roles. Maria possesses specialized knowledge in Disability Benefits Law (DBL) and Paid Family Leave (PFL) billing processes, making her a valuable asset in her field. Her education and expertise contribute to her effectiveness in managing complex billing tasks and providing customer support.
Background in Customer Service
Prior to her career in the insurance industry, Maria Gonzalez gained extensive experience in retail customer service. She worked as a Customer Service Representative at Neiman Marcus in Dallas, Texas, from 2014 to 2018. This role involved assisting customers in a high-end retail environment, where she developed strong interpersonal skills and a commitment to customer satisfaction. Her background in retail has informed her approach to client interactions in her current positions, enhancing her ability to address client needs effectively.
Experience in the Insurance Industry
Maria Gonzalez has over five years of experience in the insurance industry, focusing primarily on billing and customer service roles. Her work at ShelterPoint Life has allowed her to deepen her understanding of the complexities involved in insurance billing processes. This experience has positioned her as a knowledgeable professional in the field, capable of navigating the intricacies of DBL and PFL billing. Her combined experience in both customer service and insurance has contributed to her proficiency in managing client relationships and resolving billing inquiries.