Mark Horton
About Mark Horton
Mark Horton serves as the Customer Enablement and Training Manager at Shootsta, where he leads a global team and focuses on training, project management, and communications. He has a background in sports medicine and user experience design, with extensive experience in training and development across various companies.
Work at Shootsta
Mark Horton serves as the Customer Enablement and Training Manager at Shootsta, a role he has held since 2022. In this position, he leads a global team of customer enablement specialists, focusing on enhancing customer touchpoints and improving current processes. His responsibilities include delivering targeted training to an international user base and communicating product news across various organizational levels. Prior to his current role, he worked at Shootsta as a Training and Content Coordinator from 2019 to 2022, where he was involved in project management and communications.
Education and Expertise
Mark Horton holds a Bachelor of Science (B.S.) in Kinesiology and Exercise Science from James Madison University, which he completed from 2001 to 2006. He also studied Sports Medicine at Bond University in 2004 for 11 months. Additionally, he pursued User Experience Design at General Assembly in 2015, completing the program in 11 months. His educational background supports his expertise in learning and development, project management, and customer enablement.
Background
Mark Horton has a diverse professional background in training, development, and customer success. He began his career at Apple as a Training and Development Coordinator from 2012 to 2016, focusing on improving market culture. He then worked at American Express as a Training and Development Facilitator from 2016 to 2017, mentoring newly hired and tenured teams. His experience continued at Simple, where he held multiple roles, including Functional Consultant and Customer Success Manager, from 2017 to 2018.
Achievements
Throughout his career, Mark Horton has contributed to various organizations by enhancing training and development initiatives. At Tealium, he served as a Technical Trainer for the APAC region, focusing on customer data platforms. His roles have consistently involved project management and communications, demonstrating his ability to uplift processes and improve customer engagement. His commitment to training and development is evident in his leadership of customer enablement teams and delivery of targeted training programs.