Nick West
About Nick West
Nick West is a Field Service Manager at Smart Care, where he has worked since 2023. He has a strong background in restaurant management and operations, having held various leadership roles at 4Rivers Restaurant Group and SoFresh.
Work at Smart Care Equipment Solutions
Nick West has been serving as the Field Service Manager at Smart Care Equipment Solutions since 2023. In this role, he has developed and implemented efficient field service procedures and workflows. His responsibilities include managing the P&L for field service operations, utilizing his proficiency in Microsoft Business Intelligence (BI) tools and reporting platforms. West's contributions aim to enhance operational efficiency and customer satisfaction in the Tampa, Florida region.
Previous Experience at 4R Restaurant Group
Before joining Smart Care, Nick West worked at 4R Restaurant Group in various capacities. He served as General Manager from 2014 to 2018, overseeing restaurant operations in Tampa, Florida. He later became the Regional Manager, holding this position from 2014 to 2022. During his tenure, West mentored team members, contributing to their promotions and helping them achieve personal and professional goals.
Experience at SoFresh
Nick West held the position of Director of Operations at SoFresh from 2022 to 2023. He played a significant role in the opening of five new SoFresh locations in the first quarter of 2023, ensuring successful turnkey operations and high customer satisfaction. Additionally, he implemented ExpandShare, a Learning Management System, to streamline learning and development processes for franchisees and their teams.
Education and Expertise
Nick West studied at Gulf Coast State College from 2007 to 2009. His educational background supports his extensive experience in the food service and operations management sectors. His expertise includes developing efficient workflows, managing field service operations, and utilizing business intelligence tools for reporting and analysis.