Dalibor T.
About Dalibor T.
Dalibor T. is an Escalation Manager at Soroc Technology, where he has worked since 2016. He has extensive experience in client relations and service delivery, having held various roles at Compugen Inc. for over 17 years.
Work at Soroc Technology
Dalibor T. has served as an Escalation Manager at Soroc Technology since 2016. In this role, he acts as the primary escalation point within the Support Services Escalation program. He collaborates with operations teams to ensure that service improvement activities align with contractual obligations and service level agreements (SLAs). His responsibilities include monitoring and reporting on service delivery metrics and performance through detailed service reports and issue logs. Dalibor focuses on continuous process improvement in service delivery, particularly for a major North American financial institution.
Previous Experience at Compugen Inc.
Dalibor T. held multiple positions at Compugen Inc. from 1997 to 2015. He started as an Inventory Control/Logistics Analyst from 1997 to 2004, followed by roles as a Vendor Analyst from 2004 to 2007, and as a Service Advisor from 2007 to 2011. He transitioned to a Client Relations Specialist role from 2011 to 2015. His tenure at Compugen Inc. spanned 18 years, during which he developed expertise in client relations and service delivery.
Education and Expertise
Dalibor T. studied Electromechanical Engineering at the Electro-Mechanical School in Bor, where he achieved a high school diploma. He furthered his education at the Ontario College of Trades, obtaining a certification in Information Technology - CSA. His educational background provides a strong foundation for his roles in IT and service management.
Professional Skills and Responsibilities
In his current role as Escalation Manager, Dalibor T. manages IT requirements for Corporate Real Estate projects, which include new location builds, renovations, and Wi-Fi deployment. He maintains professional relationships with key client staff and ensures that service delivery meets established standards. His focus on continuous improvement and operational efficiency is central to his responsibilities.