Dana Gelinas
About Dana Gelinas
Dana Gelinas is a Client Operations Manager at Soroc Technology in Boston, MA, with extensive experience in operations management across various roles at Ricoh USA and IKON Office Solutions. Gelinas specializes in balancing employee and customer satisfaction while enhancing service management processes.
Current Role at Soroc Technology
Dana Gelinas serves as the Client Operations Manager at Soroc Technology, a position held since 2019 in Boston, MA. In this role, Dana focuses on balancing employee satisfaction, customer satisfaction, and financial performance. Responsibilities include administering workforce planning initiatives, which encompass recruitment, performance management, and recognition to foster a high-performing team. Dana also leads postmortems to ensure follow-up actions are completed, maintaining high performance in incident, request, change, and escalation processes.
Previous Experience at Ricoh USA
Dana Gelinas has extensive experience at Ricoh USA, where various roles were held from 2008 to 2017. Initially, Dana worked as the Area Operations Manager for Managed & Professional Services from 2008 to 2011. Following this, Dana served as the Area Director for Managed Services from 2013 to 2015 and as the Field Operations Manager for Managed Services from 2015 to 2017. During these roles, Dana developed a proven track record in designing and implementing tools and processes that enhance service pipeline and resource management.
Career at IKON Office Solutions
Dana Gelinas worked at IKON Office Solutions from 2003 to 2008. Dana began as a Senior Production Systems Analyst in Professional Services for one year before advancing to the Systems Analyst Manager role, which was held for four years. This experience contributed to Dana's expertise in managing systems and operations within the professional services sector.
Educational Background
Dana Gelinas holds a Bachelor of Science degree in Computer Information Services from Bentley University. Additionally, Dana earned an Associate of Science degree in Accounting from Northeastern University. This educational background provides a solid foundation for Dana's roles in operations management and client services.
Leadership and Client Relationship Management
In the role of Client Operations Manager, Dana Gelinas frequently interacts with high-level executives, including Directors, VPs, and C-level executives. This engagement is crucial for developing strong customer relationships. Dana's leadership skills are evident in the ability to balance various operational aspects while ensuring a focus on customer satisfaction and team performance.