Jeff Roberts
About Jeff Roberts
Jeff Roberts is a Team Lead in Tech Support with over 11 years of experience at Soroc Technology and World Vision Canada. He holds multiple degrees and certifications in business and technology, showcasing his expertise in customer service, troubleshooting, and system administration.
Current Role at Soroc Technology
Jeff Roberts serves as the Team Lead for Tech Support at Soroc Technology, a position he has held since 2013. In this role, he oversees technical support operations, ensuring that customer service standards are met. His responsibilities include managing a team, providing guidance, and enhancing the overall user experience. His extensive experience in system administration and troubleshooting supports his effectiveness in this leadership position.
Previous Experience in IT Management
Prior to his current role, Jeff Roberts worked as an IT Manager at Sitel S.A. from 1997 to 2007, where he gained a decade of experience in managing IT operations. He also held the position of IT Manager at Gemma Communications for six months in 2007-2008. His background in these managerial roles has equipped him with skills in decision-making and team leadership.
Educational Background and Certifications
Jeff Roberts has a diverse educational background, having studied at university where he achieved a Bachelor of Commerce (B.Com) and a Bachelor of Laws (LLB). He also completed various certifications in Information Technology, including MCSE, MCITP - Server 2008, and CCNA, all obtained in 2008. His academic achievements provide a solid foundation for his technical expertise.
Experience at World Vision Canada
In addition to his role at Soroc Technology, Jeff Roberts has been working as a Service Desk Technical Analyst at World Vision Canada since 2013. This position further demonstrates his commitment to providing technical support and enhancing customer service. His role involves troubleshooting and resolving technical issues, which aligns with his skills in system administration and customer service.
Skills in Customer Service and Troubleshooting
Jeff Roberts is recognized for his outstanding customer service skills, which play a significant role in his effectiveness in technical support environments. He possesses exceptional decision-making abilities and a strong background in troubleshooting, essential for resolving complex technical issues efficiently. These skills contribute to his success as a Team Lead in Tech Support.