Kathleen Granton
About Kathleen Granton
Kathleen Granton serves as the Soroc Help Desk Manager at Soroc Technology in Woodbridge, Ontario, a position she has held since 2017. She holds a Master of Library & Information Science from Western University and has extensive experience in information management and customer support.
Work at Soroc Technology
Kathleen Granton has been serving as the Soroc Help Desk Manager at Soroc Technology since 2017. In this role, she oversees help desk operations, ensuring effective support for clients and managing a team of support staff. Prior to her current position, she worked at Soroc Technology as an IMAC Team Lead from 2016 to 2017 and as an IMAC from 2011 to 2016. Her experience at Soroc Technology spans over seven years, contributing to her understanding of the company's processes and client needs.
Education and Expertise
Kathleen Granton holds a Master of Library & Information Science (M.L.I.S.) from Western University, where she studied from 2010 to 2011. She also completed a course in Time Management at Gaski in 2013. Additionally, she earned an Honours degree in History from Wilfrid Laurier University, studying from 2004 to 2008. Her educational background equips her with skills in information management and organizational techniques relevant to her current role.
Professional Background
Before her tenure at Soroc Technology, Kathleen Granton worked at Waterloo Public Library in Canada as a Page from 2006 to 2008. This role provided her with foundational experience in library services and customer interaction. Her career at Soroc Technology began in 2011, where she progressed from an IMAC position to a leadership role as IMAC Team Lead before becoming the Help Desk Manager.
Career Progression
Kathleen Granton's career at Soroc Technology reflects a steady progression in responsibilities. She started as an IMAC in 2011, transitioned to IMAC Team Lead in 2016, and became the Help Desk Manager in 2017. This trajectory demonstrates her ability to adapt and grow within the organization, contributing to various aspects of IT support and management over the years.