Roger Hachem
About Roger Hachem
Roger Hachem serves as the Help Desk and Service Desk Team Leader at Soroc Technology in Woodbridge, Ontario, where he has worked since 2013. He also holds the position of Support Services Coordinator at the same company, a role he has maintained since 2008.
Work at Soroc Technology
Roger Hachem has been employed at Soroc Technology since 2008. He currently holds two positions: Help Desk and Service Desk Team Leader and Support Services Coordinator. In his role as Help Desk and Service Desk Team Leader, he has been responsible for overseeing the help desk operations and ensuring effective service delivery. His tenure at Soroc Technology spans over 16 years, demonstrating his commitment to the organization and its objectives.
Education and Expertise
Roger Hachem's educational background includes studies at Herzing College from 2007 to 2008, where he completed a one-year program. He also attended Metro Helicopter Flight School in Fort Worth, Texas, in 1991, and the Market Traders Institute in Montreal in 2000. While his time at the flight school and market traders institute was brief, his education at Herzing College provided him with skills relevant to his current roles in technology and support services.
Background
Roger Hachem has developed a career in technology and support services, with a focus on help desk operations. His professional journey began with his education in various fields, which laid the groundwork for his expertise in service delivery. He has worked in the technology sector for over 16 years, primarily at Soroc Technology, where he has gained extensive experience in managing support teams and enhancing customer service.
Professional Roles
In his capacity as Help Desk and Service Desk Team Leader at Soroc Technology, Roger Hachem leads a team responsible for providing technical support and resolving customer issues. His dual role as Support Services Coordinator further emphasizes his involvement in ensuring efficient service operations. These positions reflect his ability to manage teams and coordinate support services effectively.