Troy M. Chambers
About Troy M. Chambers
Troy M. Chambers serves as the Escalations Manager for Client Operations at Soroc Technology, where he has worked since 2022. He holds a Bachelor of Commerce in Accounting and Finance from Athabasca University and has a diverse educational background in mathematics, science, engineering, and business administration.
Work at Soroc Technology
Troy M. Chambers currently serves as the Escalations Manager in Client Operations at Soroc Technology, a position he has held since 2022. In this role, he manages documentation and updates for Priority 1 incidents and ensures timely communication through company-wide and client notifications. Chambers also oversees the coordination of Sales, IMAC, Logistics, Operations, and QA activities to enhance internal communication. Prior to his current role, he worked as an IT Help Desk Analyst at Soroc Technology from 2019 to 2022, where he utilized reporting tools to monitor Helpdesk Service-now and RingCentral metrics.
Education and Expertise
Troy M. Chambers has a diverse educational background. He studied Mathematics and Science at Dawson College, achieving a Sciences DEC from 2015 to 2018. He then pursued an Undergraduate Building Engineering program at Concordia University for 10 months in 2018-2019. Chambers later studied Accounting and Finance at Athabasca University, where he is expected to earn a Bachelor of Commerce (BCom) by 2025. Additionally, he completed a Paramedic DEC at CEGEP - John Abbott College from 2009 to 2013 and obtained a Business AEC in Business Administration and Management from Herzing College Montreal from 2013 to 2015.
Professional Responsibilities
In his role as Escalations Manager, Troy M. Chambers conducts billing review approvals and ensures compliance with Statements of Work (SOW). He is responsible for recording company-wide IVRs for both internal and client-facing communications. Chambers utilizes various reporting tools to oversee metrics related to Helpdesk operations, ensuring that service delivery meets established standards. His responsibilities also include managing the coordination of multiple departments to facilitate effective internal communication.