Lester Aguirre
About Lester Aguirre
Lester Aguirre serves as the Customer Success Lead at Spenmo, where he focuses on promoting customer satisfaction and brand loyalty. He has a diverse background in customer success and implementation roles across several companies, including Sprout Solutions and ADP Philippines.
Current Role at Spenmo
Lester Aguirre serves as the Customer Success Lead at Spenmo, a position he has held since 2022. In this role, he promotes brand love and fosters a culture centered on customer happiness. He is responsible for developing creative and strategic plays to meet key performance indicators. Aguirre collaborates with various departments, including Product, Operations, Marketing, and Sales, to achieve monthly goals. His leadership also includes coaching and empowering team members to enhance their performance.
Previous Experience at Sprout Solutions
Before joining Spenmo, Lester Aguirre worked at Sprout Solutions in various roles. He started as an Employee Service Representative from 2014 to 2015, followed by a position as General Ledger Implementation Consultant at ADP Philippines. He then transitioned to Sprout Solutions as a Customer Success Specialist from 2019 to 2020, and later served as a Customer Success Manager from 2020 to 2021. Aguirre was promoted to Lead Customer Success Manager in 2021 and held that position for 10 months. His final role at Sprout Solutions was as Senior Lead Customer Success Manager in 2022.
Experience at ADP Philippines
Lester Aguirre's career includes significant experience at ADP Philippines, where he worked from 2014 to 2018. He began as an Employee Service Representative for one year before becoming a General Ledger Implementation Consultant, a role he held for three years. His time at ADP provided him with a solid foundation in customer service and implementation processes, which he later applied in his roles at Sprout Solutions and Spenmo.
Education and Expertise
Lester Aguirre earned a Bachelor of Science in Business Administration with a focus on Computer Management and Accounting from Ateneo de Naga University. He studied from 2010 to 2014, gaining knowledge that supports his career in customer success and service management. His educational background complements his professional experience, enabling him to effectively implement strategies that enhance customer satisfaction and team performance.
Achievements at Spenmo
During his tenure at Spenmo, Lester Aguirre successfully increased the Monthly Active Clients from 30% to 50% within just three months. This achievement highlights his ability to implement effective strategies and drive customer engagement. His focus on customer success and collaboration with cross-functional teams has contributed to the overall growth and performance of the company.