Raymond Tan
About Raymond Tan
Raymond Tan serves as the Senior Manager of Customer Success & Partnership at Spenmo in Singapore, where he has worked since 2022. He has extensive experience in the financial sector, having held various roles at institutions such as Manulife, Standard Chartered Bank, CIMB Bank, and ipaymy.
Work at Spenmo
Raymond Tan serves as the Senior Manager of Customer Success & Partnership at Spenmo, a position he has held since 2022. In this role, he has developed scalable processes and workflows across various regions to streamline operations. He collaborates with multiple teams, including Sales, Product, Operations, Marketing, and Tech, to enhance customer experiences and address their needs. Tan leads and coaches his team to build strong relationships, deliver impactful demonstrations, and provide valuable feedback. He has established a data-driven culture within the organization, utilizing metrics to monitor success and optimize performance.
Previous Experience
Before joining Spenmo, Raymond Tan held several positions in the financial services sector. He worked at Manulife (Singapore) Pte. Ltd. as a Bancassurance Specialist from 2015 to 2017. Prior to that, he was a Business Development Associate at Standard Chartered Bank for nine months in 2014. He also served as a Wealth Manager at RHB Singapore from 2017 to 2018. His experience includes a role as Branch Service Manager at CIMB Bank Singapore from 2018 to 2021 and as Senior Customer Success Manager at ipaymy in 2021.
Education and Expertise
Raymond Tan earned a B.A. (Hons) in Marketing Management from Oxford Brookes University in the United Kingdom, where he studied from 2010 to 2012. His educational background in marketing management has equipped him with the skills necessary to develop customer-centric strategies and enhance customer satisfaction. His expertise spans customer success, partnership management, and business development within the financial services industry.
Customer Success Initiatives
At Spenmo, Raymond Tan has implemented various initiatives to improve customer success. He has created a customer-centric strategy aimed at delivering high levels of satisfaction. Tan actively engages in client meetings with key clients to understand their needs and provide personalized support. He has driven customer growth by maximizing Total Payment Volume (TPV) and promoting product engagement, while also encouraging the adoption of new products through cross-selling efforts.
Team Leadership and Collaboration
Raymond Tan emphasizes team leadership and cross-functional collaboration in his role at Spenmo. He nurtures an environment that fosters seamless interactions among teams to ensure comprehensive support for customers. His leadership approach includes coaching his team to excel in building relationships and delivering impactful product demonstrations. Tan's focus on collaboration extends to working with accounting partners to establish strong partnerships that enhance payment experiences.