Sean Marshall
About Sean Marshall
Sean Marshall is an Application Support Engineering Specialist at Square, where he manages the bug filing process for the Customer Support team. He has a diverse background in media and engagement roles, having previously worked at various organizations including 24-7 Intouch and KDHX Community Media.
Current Role at Square
Sean Marshall serves as an Application Support Engineering Specialist (CS Bugs Tier 3) at Square, a position he has held since 2020. In this role, he manages the bug filing process for the Customer Support team, focusing on investigating and triaging issues. He completes advanced tasks and product or feature request escalations for further review. Sean collaborates cross-functionally with various teams to identify data trends and enhance processes. He also maintains strong relationships with engineering and fulfillment teams to communicate the impact of bugs and outages, ensuring effective resolution of technical issues.
Previous Experience
Before joining Square, Sean Marshall held several positions in different organizations. He worked as a Social Engagement Specialist at 24-7 Intouch from 2018 to 2019. Prior to that, he served as the Engagement & Media Outreach Coordinator at KDHX Community Media for one year from 2017 to 2018. He also worked as a DJ at Complete Music from 2014 to 2017 and as a National Recruiter at Randstad from 2019 to 2020. Additionally, he was a Social Media Manager at Abstrakt Marketing Group from 2016 to 2017.
Education and Qualifications
Sean Marshall has a solid educational background in communication and media studies. He earned a Bachelor of Science in Media Production from the University of Missouri-Saint Louis, where he studied from 2013 to 2015. He also holds an Associate of Arts degree from Saint Louis Community College, which he completed from 2009 to 2011. Furthermore, he studied Cultural Management and Multimedia at SeAMK - Seinäjoki University of Applied Sciences for 11 months in 2015.
Coaching and Collaboration Skills
In his current role, Sean Marshall coaches advocates and provides feedback on the bug filing process, emphasizing continuous improvement. He reviews technical issues escalated by advocates in JIRA and collaborates closely with Square's Engineering teams to resolve these issues. His ability to work cross-functionally and maintain strong relationships with various teams is crucial in communicating the impact of bugs and outages effectively.