Van C.
About Van C.
Van C. is an Account Manager at Square, where he has worked since 2016 in Atlanta, Georgia. He specializes in managing relationships with high-GPV merchants and setting up custom rates, while also advising on marketing strategies and enhancing seller experiences.
Work at Square
Van C. has served as an Account Manager at Square since 2016, accumulating eight years of experience in this role. Based in Atlanta, Georgia, Van is responsible for setting up custom rates for merchants with a minimum of $250K in average ticket sales. This role involves managing the retention of over 200 merchants annually, achieving a retention win average rate of 127%. Van's expertise extends to all Square hardware and SAAS products, including Marketing, Loyalty, For Retail, Restaurants, Online, Appointments, and Team Management.
Education and Expertise
Van C. possesses expertise in social media and marketing strategies, which is applied in advising merchants on effective engagement techniques. This knowledge enhances the overall seller experience and helps merchants maximize the benefits of Square's offerings. Van's role requires a deep understanding of Square's product suite, enabling effective communication of product benefits to high-GPV merchants.
Background
Van C. has developed a strong background in account management, focusing on relationship management with a significant number of high-GPV merchants. This experience has equipped Van with the skills necessary to deliver high-quality service and support to clients, ensuring they are informed about the full range of Square's products and services.
Achievements
In the role of Account Manager, Van C. has successfully managed a diverse portfolio of merchants, enhancing retention rates significantly. The achievement of a 127% retention win average rate reflects Van's commitment to maintaining strong relationships with clients. Additionally, Van contributes to product development by providing valuable feedback to the Strategy Team, aimed at improving seller experiences.