Amy Grant
About Amy Grant
Amy Grant is a BCA Team Member at Starling Bank in Cardiff, Wales, where she has worked since 2020. She has a diverse background in customer service and fine arts, with previous roles at HSBC and Memento Studios.
Work at Starling
Amy Grant has been a BCA Team Member at Starling Bank since 2020. She has worked in this role for four years, contributing to the bank's operations in Cardiff, Wales, United Kingdom. Her responsibilities include enhancing customer service experiences and managing cases effectively.
Previous Employment History
Prior to her current position, Amy Grant held several roles in the financial and events sectors. She worked at Memento Studios & Promotions Ltd as Promotions, Bookings, Events, and Receptionist from 2013 to 2015. She then joined HSBC as a Premier Associate from 2015 to 2017, followed by a role as an International Case Management Officer at HSBC from 2017 to 2019. In 2020, she briefly worked as a Complaints Executive at Target Group.
Education and Expertise
Amy Grant studied at the University of Southampton, where she earned a Bachelor of Fine Arts (BFA) degree from 2010 to 2013. Her educational background in fine arts provides her with a unique perspective that enhances her customer service skills. She possesses expertise in case management and has a strong background in coaching and communication within the financial services industry.
Skills and Contributions
Amy Grant has developed skills in case management, which play a crucial role in improving customer service experiences. Her background in coaching and communication further supports her effectiveness in customer-facing roles, particularly within the financial services sector.