Brock Johnson
About Brock Johnson
Brock Johnson is a Customer Service Representative with over a decade of experience in the customer service industry, currently working at Stay Alfred Vacation Rentals since 2014. He has previously held positions at J.R. Simplot Company, YMCA of the Inland Northwest, and Volunteers of America, and holds a Bachelor's degree in Social Work from Eastern Washington University.
Work at Stay Alfred
Brock Johnson has been employed at Stay Alfred Vacation Rentals since 2014, serving as a Customer Service Representative. In this role, he manages both inbound and outbound communications with guests, ensuring a positive experience for those utilizing the vacation rental services. His responsibilities include addressing guest inquiries and providing effective solutions, contributing to the overall customer satisfaction within the company.
Previous Employment Experience
Prior to his current position, Brock Johnson worked at J.R. Simplot Company as a full-time Seed Plant Employee at Jacklin Seed Co. from 2007 to 2008. He also served as a Custodian at the YMCA of the Inland Northwest from 2008 to 2013, and as Shelter Staff at Volunteers of America from 2013 to 2014. These roles provided him with diverse experience in customer service and facility management.
Education and Expertise
Brock Johnson studied at Spokane Community College, where he earned an Associate's degree in General Studies from 2006 to 2011. He then attended Eastern Washington University, achieving a Bachelor's of Social Work from 2011 to 2013. His educational background has equipped him with skills relevant to customer service and social work, enhancing his ability to handle guest inquiries in the vacation rental sector.
Customer Service Industry Experience
With over a decade of experience in the customer service industry, Brock Johnson has developed a strong focus on the vacation rental sector. His extensive background includes various roles that emphasize guest relations and problem-solving. This experience has contributed to his proficiency in managing customer interactions and ensuring a high level of service.