Gavin Cummings
About Gavin Cummings
Gavin Cummings is the Sr Enterprise Sales Manager at Styra, with extensive experience in customer success and account management across various companies, including Harness and AllCells.
Current Position
Gavin Cummings currently holds the position of Sr Enterprise Sales Manager at Styra. He leverages extensive experience in sales and customer success to enhance team performance and drive revenue growth. His role involves facilitating customer conversations and discovery workshops to better understand client needs and deliver effective solutions.
Previous Roles and Experience
Gavin Cummings has an extensive career history highlighted by significant roles in sales and customer success. Before his current role at Styra, he served as Sr Enterprise Customer Success at Styra for 10 months and held the same title at Harness for 7 months. Prior to these, he was the Director of Account Management at AllCells for 9 months and the Director of Customer Success at OverOps for 3 years in San Francisco, California. His earlier roles include a year as Sr Enterprise Customer Success Manager at SilkRoad in the San Francisco Bay Area and 4 years as Director of Account Management and Channels at CBRE | Romonet.
Military Career
Gavin Cummings has a rich background in the United States Air Force, where he held multiple leadership positions. He served as Lead Program Manager for Base Six Sigma/Process Improvement for 2 years and as Program Director/Flight Commander for 5 years. His military career began as a Cadet Student Leader, a role he held for 4 years.
Education and Methodology
Gavin Cummings studied Business and Management at the United States Air Force Academy, earning a Bachelor's of Science degree. He has a strong background in Lean and Six Sigma methodologies, which he actively applies to drive process improvements and operational efficiency. He emphasizes the MEDDIC sales methodology to enhance customer success discovery processes.
Skills and Contributions
Gavin Cummings has developed and implemented sales and customer success playbooks aimed at streamlining processes and improving team performance. He advocates for aligning business and product decisions with customer needs to enhance retention and satisfaction. He is experienced in handling various program management tasks such as escalation, negotiation, delivery, onboarding, compliance, and governance.