Tim Izatt
About Tim Izatt
Tim Izatt is the Director of Customer Transformation at Sunnova Energy, with extensive experience in customer experience and operations roles across various companies.
Title
Tim Izatt holds the position of Director, Customer Transformation at Sunnova Energy, based in Lehi, Utah. He has been serving in this role since 2022.
Current Role at Sunnova Energy
In his role as Director of Customer Transformation at Sunnova Energy, Tim Izatt is responsible for leading a team focused on enhancing customer experience. He oversees four project managers and five business analysts. One of his major initiatives has been to improve First Contact Resolution (FCR) from 40% to 45% over the next quarter. In addition, he created a Tech Support team aimed at eliminating second case reviews and reducing truck rolls. He also built the Customer Transformation team from scratch, developing its Mission, Vision, and Motto.
Previous Positions and Experience
Prior to joining Sunnova Energy, Tim Izatt held several notable positions. He served as Director of Customer Experience Operations at Brex in 2022 for six months. From 2021 to 2022, he was the Director of Community Support at Belong in Salt Lake City, Utah. He also spent four years at SoFi as the Director of Loan Operations, Sofi Money, Credit Cards and Invest. His experience extends to technical support as he was the Director of Technical Support at Oracle from 2016 to 2017. Furthermore, he held the role of VP, Client Retention at ADP for one year, and he was the Director of Customer Care and Field Service at Vivint from 2011 to 2015. Additionally, he worked as a Manager at eBay for four years.
Educational Background
Tim Izatt completed his Bachelor of Fine Arts (BFA) in Spanish and Business at Weber State University. He studied there from 1989 to 1994.
Early Contributions
At Sunnova Energy, Tim Izatt has made significant contributions since joining. Notably, he built the Customer Transformation team from the ground up, shaping its Mission, Vision, and Motto. He also implemented a new Tech Support team with the goal of eliminating second case reviews and reducing truck rolls.