Erica Tracy
About Erica Tracy
Erica Tracy is a Customer Care Specialist currently employed at SwagUp since 2022. She has a background in communications and marketing, having studied at Ohio University and held various roles in customer support, event coordination, and writing.
Current Role at SwagUp
Erica Tracy has been employed at SwagUp as a Customer Care Specialist since 2022. In this role, she focuses on providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. Her responsibilities include managing customer interactions and maintaining high levels of customer satisfaction.
Previous Experience at Lower
Erica Tracy worked at Lower in two capacities. Initially, she served as an Account Manager for four months in 2020, located in the Columbus, Ohio area. Following this, she transitioned to the role of Customer Support Specialist, where she worked for two years from 2020 to 2022 in New Albany, Ohio. In both positions, she contributed to customer relations and support.
Educational Background
Erica Tracy attended Ohio University from 2016 to 2020, where she studied Communications/Media Studies and Marketing. She achieved a degree in Strategic Communications. This educational foundation has equipped her with skills relevant to her career in customer care and marketing.
Experience in Writing and Marketing
Prior to her current role, Erica Tracy gained experience as a News Writer at The Post Athens from 2018 to 2020. She also worked as a Brand Marketing Ambassador for University Beyond, Inc. during the same period. Additionally, she served as an Event Coordinator at The Campus Agency for nine months in 2017 to 2018, enhancing her expertise in communication and marketing strategies.