Josie Cottone
About Josie Cottone
Josie Cottone is an experienced Auto Claims Adjuster at TD Insurance and has held multiple roles at AVIVA Canada, including Customer Experience Coach and Senior Commercial Claims Advisor, since 2001. With a background in risk management and a focus on customer advocacy, she has over two decades of experience in the insurance sector.
Work at TD Insurance
Josie Cottone has been employed at TD Insurance as an Auto Claims Adjuster since 2019. In this role, she is responsible for evaluating and processing auto insurance claims, ensuring that they are handled efficiently and in accordance with company policies. Her tenure at TD Insurance spans five years, during which she has developed expertise in claims management.
Experience at AVIVA CANADA
Cottone has had a long-standing career at AVIVA CANADA, where she has held multiple positions since 2001. She serves as a Customer Experience Coach, focusing on enhancing customer interactions and satisfaction. Additionally, she works as a Competitive Advantage Coach, where she contributes to strategies that differentiate AVIVA in the marketplace. Her role as a Senior Commercial Claims Advisor involves managing complex claims, and as a Customer Advocacy Specialist, she addresses customer concerns and promotes advocacy within the organization.
Background in Insurance
Cottone has a comprehensive background in the insurance industry, beginning her career at RSA Insurance from 1994 to 2000. Over her career, she has accumulated extensive experience in risk management and liability, which informs her current roles. Her history includes a demonstrated ability to coach and mentor colleagues, enhancing team performance and service delivery.
Education and Training
Josie Cottone studied at St. Jean de Brebeuf Secondary School. While specific details about her further education are not provided, her extensive experience in the insurance sector suggests a commitment to professional development and continuous learning in her field.
Skills in Customer Experience and Management
Cottone possesses strong skills in managing contact centers and enhancing customer experience. Her roles have involved providing community and social services, indicating a focus on customer advocacy and support. These skills contribute to her effectiveness in her current positions and her ability to lead teams in delivering high-quality service.