Katherine Strokan
About Katherine Strokan
Katherine Strokan serves as the Manager of Claims Customer Solutions Delivery at TD Insurance, a position she has held since 2017. She has a strong background in the insurance industry, holding a Fellowship in Chartered Insurance Professional and experience in various roles focused on claims management and customer solutions.
Work at TD Insurance
Katherine Strokan has been employed at TD Insurance since 2017, serving as the Manager of Claims Customer Solutions Delivery. In this role, she focuses on enhancing the customer claims experience. Her responsibilities include coordinating monthly updates to senior executives regarding the progress and challenges of initiatives aimed at improving customer service in claims. Prior to her current position, she worked as a Manager of Business Transformation for a brief period in 2017 and as a Reserve Integrity Advisor from 2015 to 2017.
Education and Expertise
Katherine Strokan studied at the Insurance Institute of Canada, where she achieved the Fellowship of Chartered Insurance Professional designation from 2013 to 2016. She also pursued this designation earlier, from 2012 to 2015. Additionally, she holds a Bachelor's degree in Kinesiology and Exercise Science from Acadia University, which she completed from 2000 to 2004. Her educational background supports her expertise in the insurance industry.
Background
Katherine Strokan has a diverse background in the insurance sector, having held various positions that contribute to her current role. She has experience as a claims advisor and claims team manager, which has provided her with a strong foundation in claims management. Her career at TD Insurance began with roles focused on integrity and transformation, allowing her to develop a comprehensive understanding of customer solutions.
Achievements
Throughout her career, Katherine Strokan has demonstrated a commitment to improving customer experiences in the insurance industry. She has coordinated initiatives that aim to enhance customer claims processes and has experience in mentoring and coaching within her field. Her ability to communicate effectively with senior executives about project progress reflects her leadership skills and dedication to her role.