Monica Goldner
About Monica Goldner
Monica Goldner is a Team Manager in Accident Benefits at TD Insurance, where she has worked since 2010. She has a background in sociology from McMaster University and has held various roles in the insurance industry, focusing on claims and process improvement.
Current Role at TD Insurance
Monica Goldner serves as the Team Manager for Accident Benefits at TD Insurance. In this role, she has been responsible for overseeing the Accident Benefits team since 2010. Her duties include reviewing financials and procedures to ensure compliance with legislation, quality, and governance, which helps in reducing audit risk. Additionally, she plays an active role in managing the team's budget by regularly reviewing and discussing monthly expense trends with her team and manager.
Previous Experience in Insurance
Monica Goldner has extensive experience in the insurance industry. She began her career at The Dominion of Canada General Insurance Company as a Claims Service Representative from 1998 to 2002. Following this, she worked at Allstate as a Field Claims Representative from 2002 to 2004. She then joined TD Insurance, where she held the position of Accident Benefits Analyst, Level II from 2007 to 2010, before transitioning to a role in process simplification and transformation in 2019.
Education and Expertise
Monica Goldner earned her Bachelor of Arts (BA) in Sociology from McMaster University, where she studied from 1993 to 1997. Her educational background provides her with a solid foundation in understanding social dynamics, which is beneficial in her current role in accident benefits management. Her expertise is further enhanced by her extensive experience in various roles within the insurance sector.
Community Involvement and Initiatives
Monica Goldner actively contributes to community engagement initiatives. She developed and leads the VIP-Volunteer in Pairs group, which focuses on promoting community involvement in Burlington. Additionally, she submitted a proposal for a TDI-wide Volunteer Committee aimed at enhancing community engagement across the organization. She is also a member of the Employee Engagement Committee and the Women in Leadership subcommittee, reflecting her commitment to fostering a supportive workplace culture.
Training and Development Contributions
Monica Goldner facilitated the Successful Service Conversation training initiative, which aims to enhance the client experience within the insurance sector. This initiative reflects her dedication to improving service quality and ensuring that clients receive effective support and communication throughout their interactions with the company.