Koryn Rooney Walters
About Koryn Rooney Walters
Koryn Rooney Walters serves as the Enterprise Senior Customer Success Manager and Operations Lead at TealBook. With a background in customer success, recruitment, and higher education, she has developed a strong expertise in enhancing customer satisfaction and operational efficiency.
Work at TealBook
Koryn Rooney Walters serves as the Enterprise Senior Customer Success Manager and Operations Lead at TealBook. She has been in this role since 2021, working remotely from Orlando, Florida. In her position, she has established a robust customer success team by defining its vision, mission, and core values. She leads team members to foster knowledge sharing and upskilling across digital and enterprise portfolios. Additionally, she has spearheaded the implementation of ChurnZero, which has contributed to reducing churn and optimizing customer experience.
Previous Experience
Prior to her current role, Koryn worked at several organizations. She was a National Recruiter at Jackson Therapy Partners from 2017 to 2018. She also served as a Client Success Manager - COBRA at PlanSource from 2020 to 2021. Her earlier roles include Senior Recruiter and Client Account Manager at BlueWave Resource Partners and Healthcare Recruiter and Client Account Manager at HealthWave Recruiting, both from 2018 to 2020. Koryn has also held various positions at Stetson University, including Office Assistant in Housing and Residential Life and FOCUS Orientation Leader.
Education and Expertise
Koryn Rooney Walters studied at Stetson University, where she earned a Bachelor’s Degree in Psychology from 2012 to 2016. She also attended Indiana University of Pennsylvania, focusing on Student Affairs in Higher Education, although she did not complete her Master’s Degree during her time there from 2016 to 2017. Her educational background supports her expertise in customer success management and operations.
Skills and Contributions
Koryn has utilized Excel and data analysis tools to derive actionable insights, resulting in significant revenue growth. She led the implementation of Single Sign-On (SSO) via SAML for large-scale clients, ensuring seamless onboarding and automated deployment. Additionally, she pioneered data-driven process enhancements that facilitated scalable post-sales workflows, contributing to a 15% revenue growth.
Involvement in Higher Education
Koryn has a history of involvement in higher education through various roles at Stetson University. She worked as an Office Assistant in the Office of Student Financial Planning and as an Undergraduate Intern in the Office of Fraternity and Sorority Involvement. Her experience in these positions provided her with insights into student affairs and contributed to her professional development in customer success.