Robert Gormley
About Robert Gormley
Robert Gormley is a Software Support Advocate at Teamwork.com in Belfast, Northern Ireland, with over 10 years of experience in customer service and software support. He has previously held positions at TSYS, SSE plc, BT, and Lloyds Banking Group, demonstrating a strong ability to resolve complex issues and support various third-party integrations.
Current Role at Teamwork.com
Robert Gormley is currently employed as a Software Support Advocate at Teamwork.com, a position he has held since 2023. He works in Belfast, Northern Ireland, and is responsible for providing support to customers, particularly with various third-party integrations including Google, Microsoft, Slack, and Zapier. His role involves resolving complex issues and ensuring customer satisfaction in a fast-paced environment.
Previous Experience at Teamwork.com
Before his current position, Robert worked at Teamwork.com as a Software Support Agent from 2021 to 2023. In this role, he contributed to the support team by addressing customer inquiries and providing solutions to software-related issues. His experience at Teamwork.com has equipped him with a deep understanding of the company's products and customer needs.
Career Background in Customer Service
Robert Gormley has over 10 years of experience in customer service and software support. His career includes roles at various organizations, such as BT, where he served as a Flex Agent, and Lloyds Banking Group, where he worked as a Customer Service Advisor and later as a Team Lead. He also held a position as a Customer Service Advisor at SSE plc for a brief period.
Educational Background
Robert studied at Belfast Metropolitan College, where he focused on Business Administration and Management, achieving NVQ Level 3 from 2003 to 2005. Additionally, he completed his GCSEs at Malone College Belfast from 1998 to 2003. He also studied English and Maths at Belfast Metropolitan College, achieving A Levels during the same period.
Skills and Expertise
Robert is known for his excellent communication and interpersonal skills, which enable him to build rapport and trust with customers and colleagues. He thrives in collaborative environments and is recognized for resolving complex issues efficiently. His extensive experience in customer service has honed his ability to support customers effectively.