Sal Yanez
About Sal Yanez
Sal Yanez is the Head of Customer Support at Telenav, with extensive experience in managing support teams and improving customer service processes.
Title
Sal Yanez is the Head of Customer Support at Telenav. He has been in this role since 2015, providing leadership in customer support operations.
Current Company
Sal Yanez works at Telenav, headquartered at 4655 Great America Parkway, Suite 300, Santa Clara, CA 95054. His tenure at Telenav began in 2005, progressing through multiple roles in the company.
Work History
Sal Yanez has held various positions at Telenav. He started as a Customer Support Rep (2005-2007), then moved on to Support Supervisor (2007-2009), Dedicated Sales Support (2009-2011), Escalation Supervisor (2011-2013), Customer Support Manager (2013-2015), and finally, Head of Customer Support from 2015 onwards. Before Telenav, he was the Dispatch Manager/Driver at Roman Tires Inc (2001-2005) and a Support Tech at SATO America (1996-2001).
Education and Expertise
Sal Yanez studied Electronics at Mission College in 1994 for 11 months. He completed his high school diploma at Independence, focusing on Electronics from 1989 to 1993. He has expertise in managing both US-based and offshore/nearshore support teams and plays a critical role in building and enhancing functionalities as a hands-on member of the services team.
Professional Responsibilities
Sal Yanez is responsible for analyzing data trends to develop actionable plans aimed at improving team performance, productivity, and quality. He collaborates with global peers and multiple management levels to define requirements and deploy best practices in customer support. Additionally, he drives efficiency gains by improving related processes and systems, provides feedback to senior management on business changes, handles purchase requisites, vendor quotes, and annual budgeting proposals, and supports the career aspirations of his direct reports.