Jairaj Sounderrajan
About Jairaj Sounderrajan
Jairaj Sounderrajan serves as the Senior Vice President of Customer Success and Self Serve Experience at Telnyx, where he leverages his extensive background in product-led business models to drive growth. With experience in various leadership roles across prominent companies, he has a proven ability to develop strategic visions and achieve operational success.
Current Role at Telnyx
Jairaj Sounderrajan serves as the Senior Vice President of Customer Success and Self Serve Experience at Telnyx. He has held this position since 2021, contributing to the company's focus on enhancing customer engagement and optimizing self-service capabilities. His role involves driving initiatives that improve customer satisfaction and streamline user experiences.
Previous Experience in Corporate Strategy
Prior to his current role, Jairaj worked at Hewlett-Packard as Associate Director of Corporate Strategy from 2008 to 2011. He later transitioned to the role of Director of Business Operations at the same company from 2011 to 2012. His experience at Hewlett-Packard involved strategic planning and operational management.
Background in Sales and Operations
Jairaj has extensive experience in sales and operations, having served as Senior Director of Inside Sales at Yammer, Inc. from 2012 to 2015. He also worked at Twilio Inc. as Head of Global Go To Market Strategy and Operations from 2015 to 2018. His roles focused on revenue growth and operational efficiency during critical phases of business expansion.
Education and Expertise
Jairaj Sounderrajan holds a Master of Science in Computer Engineering from The University of Kansas, which he completed from 1998 to 2000. He also earned an MBA from The University of Chicago Booth School of Business between 2004 and 2006. His educational background supports his expertise in product-led business models and strategic operations.
Career Development and Growth
Throughout his career, Jairaj has demonstrated a strong ability to drive growth in product-led business models, particularly in freemium and SaaS environments. He has successfully managed revenue growth across various stages, including significant increases from $30 to $50 million and beyond $1 billion. His approach combines operational execution with strategic insight.