Elitsa Georgieva
About Elitsa Georgieva
Elitsa Georgieva is a Customer Support Engineer at TomTom, specializing in L2 technical support for a transactional map-making platform. She has extensive experience in technical support and engineering roles across various companies in Belgium and Bulgaria.
Title
Elitsa Georgieva holds the position of Customer Support Engineer at TomTom. She has extensive experience in technical support and customer service roles.
Current Role at TomTom
Elitsa Georgieva is currently part of the Customer Success Team at TomTom in Ghent, Belgium. She provides Level 2 technical support for a proprietary transactional map-making platform. Her work involves utilizing incident management tools such as JIRA and Slack to analyze and resolve software issues. Elitsa employs advanced analysis tools like Grafana and Kibana for troubleshooting and solution development. Additionally, she documents solutions using Confluence and creates dashboards for business impact analysis with PowerBI.
Previous Experience at Barco
Elitsa Georgieva has had two separate tenures at Barco in Kortrijk, Belgium. Most recently, in 2021, she served as a Technical Support Engineer and Product Expert for five months. Earlier, in 2016, she worked as an Engineering Logistic Support Administrator on a temporary basis for four months.
Previous Experience at OIP Sensor Systems
From 2018 to 2019, Elitsa Georgieva was a Technical Writer/Documentation Engineer and Support System Engineer at OIP Sensor Systems in Oudenaarde, Belgium. During her one-year tenure, she was involved in technical writing and support system engineering tasks.
Educational Background
Elitsa Georgieva studied at Technical University Sofia, where she earned both a Bachelor of Science (B.Sc.) and a Master of Science (M.Sc.) in Aeronautical Engineering. She completed her B.Sc. from 2002 to 2006 and her M.Sc. from 2006 to 2010.