Kulin Joshi
About Kulin Joshi
Kulin Joshi is a Support Engineer at TomTom with experience in technical support and administration of customer service solutions.
Current Position at TomTom
Kulin Joshi currently holds the position of Support Engineer at TomTom. He has been with the company since 2014, bringing his expertise in customer service solutions and technical support to the team. His role involves interacting with various systems and software to ensure smooth operations and resolve technical issues efficiently.
Previous Experience at Wipro Limited
Before joining TomTom, Kulin Joshi worked at Wipro Limited as a Technical Support Engineer from 2013 to 2014. During his time at Wipro, he was responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of support.
Oracle Service Cloud Administration
Kulin Joshi serves as an Oracle Service Cloud (RightNow) Administrator. In this role, he manages and optimizes customer service solutions, ensuring that the system operates smoothly and efficiently. His responsibilities include system configuration, user support, and ongoing maintenance to enhance the overall customer experience.
Genesys Admin Specialization
As a Genesys Admin, Kulin Joshi specializes in Interactive Intelligence (ININ) systems. His expertise includes maintaining and configuring Genesys systems to support interactive customer communications and streamline support operations. This role is critical in ensuring that customer interactions are handled effectively and efficiently.
Scrum Master Responsibilities
Kulin Joshi also takes on the role of Scrum Master, facilitating agile processes and enhancing team collaboration. He ensures that agile methodologies are effectively implemented, guiding the team through sprints, managing progress, and resolving any obstacles that arise to keep the project on track.
Zendesk Administration
In his role as a Zendesk Administrator, Kulin Joshi enhances customer support operations through effective ticketing system management. His duties include configuring Zendesk settings, streamlining ticket workflows, and providing support to ensure a seamless experience for both customers and support agents.
Manual Functional Web Testing
Kulin Joshi performs manual functional web testing as part of his responsibilities. This involves testing software to ensure quality and performance, identifying bugs, and verifying that web applications meet the required specifications. His work in this area is essential for maintaining the reliability and usability of the software.