Nicky Douglas
About Nicky Douglas
Nicky Douglas is a Senior Project Manager at TomTom in Amsterdam, specializing in quality improvements, risk management, and sustainability.
Current Role at TomTom
Nicky Douglas currently holds the position of Senior Project Manager at TomTom in Amsterdam, North Holland, Netherlands. Douglas has been in this role since 2021. The position involves overseeing project delivery and ensuring successful project outcomes in line with company goals and standards.
Previous Roles at TomTom
Nicky Douglas has a long tenure at TomTom, with a diverse range of roles over the years. From 2019 to 2021, Douglas worked as Quality and Team Manager for the Continuous Delivery Outcome Team. Prior to that, in 2018, Douglas served as an Agile Release Manager for the Navigation Search team. Between 2016 and 2018, they were the Senior Quality and Risk Manager for Traffic and Travel Information. Douglas also held the position of Senior Scrum Master for Navigation Content Services from 2014 to 2015. Before that, they were the Change and Release Manager for Office & Technology Services from 2008 to 2014, and started their journey at TomTom as a Project Manager in Software Engineering from 2007 to 2008.
Initial Career Experience
Before joining TomTom, Nicky Douglas gathered a wealth of experience in various capacities. They worked at KCI Medical as a Project Coordinator in the IT Project Management Office from 2006 to 2007. Nicky also held the role of Document Controller in Quality Assurance at Irdeto from 2005 to 2006. Earlier, Douglas worked with Transport for London as a Project Manager in Group Information Management. Additionally, they engaged with Metronet Rail in various roles, including Client Relationship Contractor for Information Services and Project Coordinator Contractor for Information Services. Their professional journey began at WestLB Panmure, where they served as an Accounts Payable Officer in the Back Office from 1999 to 2003.
Educational Background
Nicky Douglas has a solid educational foundation. They pursued a Master of Science in Project Management from Robert Gordon University, completing it between 2018 and 2021. In 2020, Douglas also completed a Business Sustainability Management course at the University of Cambridge Institute for Sustainability Leadership. Additionally, they hold a BA (Hons) in Business Administration from Solent University, which they earned from 1992 to 1997.
Expertise in Quality and Risk Management
Nicky Douglas specializes in managing quality improvements and achieving ISO 9001-2015 Certification. They have notable expertise in international standards for quality management. Beyond that, Douglas is involved in value stream mapping, a lean-management method for optimizing processes. They also focus on managing internal audits and addressing non-conformance, ensuring continuous improvement within organizational processes.
Focus on Sustainability and Diversity
Nicky Douglas has a growing passion for sustainability and diversity in business. This interest aligns with their professional focus on continuous improvement and risk management. Douglas's approach incorporates risk, security, configuration, and change management improvements, highlighting a comprehensive methodology to project management in complex environments.