Varsha Pandit
About Varsha Pandit
Varsha Pandit is a Quality Coordinator at Tomtom in Amsterdam, with a background in technical support and customer service roles in India.
Current Role
Varsha Pandit has been serving as a Quality Coordinator at Tomtom since 2015, based in Amsterdam, Noord-holland, Netherlands. In her current role, she conducts monthly Total Quality Management (TQM) audits for assigned supervisors. She also facilitates regular calibration sessions with the allocated outsource team and reports on the outcomes. Her responsibilities include identifying process weaknesses, implementing changes to improve quality, and liaising with supervisors, team leaders, and the training team regarding quality progress. Furthermore, she provides coaching and feedback to supervisors to help them meet their quality KPIs.
Previous Experience at Tomtom
Before her current role, Varsha worked at Tomtom as a Technical Support Specialist in 2014 for a duration of 6 months in Amsterdam, Noord-holland, Netherlands. During this period, she gained valuable experience in technical support that has contributed to her effectiveness in her current quality coordination role.
Past Positions in India
Varsha Pandit has held several positions in India prior to working at Tomtom. She worked at Wns Global Services as a Senior Process Associate from 2011 to 2013 in Bombay, Maharashtra, India, for 2 years. Earlier, she was a Customer Service Representative at Oceans Connect (i) Pvt Ltd from 2009 to 2011 for 2 years. In these roles, she cultivated a strong foundation in customer service and process management.
Educational Background
Varsha Pandit completed her Bachelor's degree from Dr. C. V. Raman University, Kota Bilaspur, studying from 2013 to 2016. Prior to that, she attended Kumar Shikshan Sanstha, Garkheda Aurangabad Sanchalit, Swami Vivekanand College of Computer Science, from 2003 to 2005. She also attended St Lawrence High School in Aurangabad from 2002 to 2003.
Quality Improvement Initiatives
Varsha is actively involved in quality improvement initiatives. She creates and delivers training content to improve team performance and collaborates with external companies to identify improvement opportunities. Part of her role also includes identifying dissatisfaction reasons within customer support and reporting the outcomes. She implements and adjusts quarterly objectives for the allocated outsource team and assists in setting up action steps to achieve these new objectives.