Miguel Suarez
About Miguel Suarez
Miguel Suarez is a Leave Administrator with over 20 years of experience in various roles related to leave management and customer support. He currently works at Totem in Alpharetta, Georgia, and has a diverse background in compliance, data analysis, and project management.
Work at Totem
Miguel Suarez has been employed at Totem as a Leave Administrator since 2020. In this role, he manages leave requests and ensures compliance with relevant policies. His tenure at Totem follows a previous position as a Leave Specialist at the same company from 2017 to 2018. This cumulative experience in leave management has allowed him to develop a deep understanding of the processes and regulations involved.
Previous Employment Experience
Prior to his current role at Totem, Miguel Suarez held various positions in leave management and customer service. He worked at Genuine Parts Company as a Leave Management Specialist for one year and at Northside Hospital as a Leave Administrator for nine months. His background also includes significant experience at The Home Depot, where he served as an HR Leave Specialist and HR Services Contact Center Associate. His diverse roles have contributed to his expertise in leave administration.
Education and Expertise
Miguel Suarez studied General Studies at Southview, where he earned a diploma from 1990 to 1993. He furthered his education at Gwinnett Technical College, obtaining certificates in Sports Management, Recreational Management, and Tennis Club Management from 2005 to 2007. His educational background complements his extensive professional experience, particularly in compliance with corporate and federal guidelines such as HIPAA, COBRA, FMLA, STD, and LTD policies.
Skills and Software Proficiency
Miguel Suarez possesses a wide range of skills relevant to his roles in leave management and customer service. He is proficient in various software applications, including IBM (Tesseract), Queue Web, Avaya, Kronos, SAP, Salesforce, Ultipro, and Workday. His expertise extends to data analysis, training and development, process improvement, and project management. Additionally, he is fluent in Spanish and has strong communication skills.
Background in Customer Support
With over 20 years of experience in a fast-paced call center environment, Miguel Suarez has developed a strong background in customer support. His roles have spanned various industries, including building materials, warranties, benefits, and retail. He has demonstrated proficiency in phone etiquette and customer service, which has been essential in his positions related to leave management and human resources.