Molly Morical
About Molly Morical
Molly Morical is a Senior Customer Success Manager with over 15 years of experience in sales and business development. She specializes in creating tailored solution plans to enhance client success and has a strong background in Salesforce, CRM, and SaaS.
Work at Trava
Molly Morical has been serving as a Senior Customer Success Manager at Trava since 2023. In this role, she focuses on exceeding performance goals and enhancing client satisfaction. Her responsibilities include developing strategies that align with client objectives and ensuring successful implementation of services. Molly's expertise in Salesforce, CRM, and SaaS solutions supports her efforts in driving customer success and retention.
Previous Experience in Customer Success
Prior to her current role at Trava, Molly Morical worked as a Customer Success Director at Demandwell for eight months in 2022. She also held the position of Senior Client Success Manager and Midwest Market Manager at Angi from 2010 to 2022, where she managed client relationships and drove customer engagement initiatives. Her extensive experience in customer success roles has equipped her with the skills to tailor solutions that meet diverse client needs.
Background in Retail Management
Molly began her career in retail management, working as a Retail Associate Manager at T-Mobile from 2007 to 2012 in the Indianapolis, Indiana area. This five-year experience provided her with foundational skills in customer service and team leadership, which she has since applied in her customer success roles.
Education and Expertise
Molly Morical studied Business Management at the University of Southern Indiana from 2007 to 2011. Her educational background supports her professional expertise in strategic sales, business development, and customer relationship management. She possesses over 15 years of experience in creating revenue streams and enhancing client satisfaction through effective account management.
Skills and Specializations
Molly specializes in recommending custom solution plans tailored to individual client needs and goals. Her skills encompass B2B sales, account management, and customer service, with a strong emphasis on renewal and retention strategies. She actively seeks opportunities to leverage these skills in innovative environments.