Patrick Steurer Koch
About Patrick Steurer Koch
Patrick Steurer Koch serves as the Head of Customer Support Center and Training for DACH and France at Travelport, where he has worked since 2020. He has extensive experience in customer support and operations, having held various positions in the aviation industry, including roles at NIKI Luftfahrt Ltd and Austrian Airlines.
Work at Travelport
Patrick Steurer Koch currently serves as the Head of Customer Support Center and Training DACH & France at Travelport, a position he has held since 2020 in Wien, Österreich. In this role, he plays a significant part in quality management and the development of processes within the customer support center. He is responsible for managing the internal travel department and actively collaborates with the Global Helpdesk Team to enhance support services. His previous role at Travelport was as Head of Customer Support Center and Training Austria & Switzerland, where he worked for nine months from 2019 to 2020.
Previous Experience at NIKI LUFTFAHRT LTD
Prior to his current role, Patrick Steurer Koch worked at NIKI LUFTFAHRT LTD as a Regional Manager for Ground Operations and Security from 2015 to 2017 in Schwechat, Niederösterreich, Österreich. His earlier position at the same company was as a Sales Support & TeleSales Executive from 2013 to 2015. In these roles, he gained valuable experience in operations and customer service within the aviation sector.
Career Background in Aviation
Patrick Steurer Koch has a diverse background in the aviation industry, having worked for several companies. He began his career as a Passenger Service Agent at Austrian Airlines from 2008 to 2010. Following this, he served as a Ticket Agent at Celebi Aviation Holding from 2010 to 2012. He then transitioned to Reisebüro Zuklin as a Reisebüroassistent from 2012 to 2013, where he further developed his skills in customer service and support.
Focus on Customer Support and Training
In his current role at Travelport, Patrick Steurer Koch engages in reporting and analysis of support cases and service level agreements (SLA) to improve customer service efficiency. His focus is on enhancing the quality of customer support and training processes, ensuring that the team meets the needs of clients effectively. His contributions are integral to the overall success of the customer support center.