Yvonne Lorna
About Yvonne Lorna
Yvonne Lorna is a Customer Experience professional with a diploma in hospitality and tourism from NIBS. She has extensive experience in customer support and process improvement, currently working at Umba in Kenya since 2019.
Work at Umba
Yvonne Lorna has been employed at Umba since 2019, where she serves in the Customer Experience department. Her role involves providing expert answers to customer inquiries regarding app navigation and loan terms. This position allows her to utilize her extensive knowledge of the company's products to assist customers effectively. Over the course of her five years at Umba, she has contributed to enhancing customer satisfaction and engagement.
Education and Expertise
Yvonne studied hospitality and tourism at NIBS, where she earned a diploma from 2009 to 2010. This educational background provides her with a solid foundation in customer service principles, which she applies in her current role. Her expertise is further complemented by advanced skills in Microsoft Excel, enabling her to analyze customer data and improve service processes.
Background
Prior to her current position at Umba, Yvonne worked as an Office Administrator at Viral Gorilla Limited from 2016 to 2019. This role involved administrative tasks that honed her organizational skills. Additionally, she has a strong background in event planning, which enhances her ability to manage customer engagement activities effectively.
Achievements
Yvonne has demonstrated a proactive approach to problem-solving by recommending process improvements that enhance company efficiency. Her ability to provide expert answers to customer inquiries showcases her in-depth knowledge of the company's products and her commitment to improving the customer experience.