Sierra Kirtz, M.Ed
About Sierra Kirtz, M.Ed
Sierra Kirtz, M.Ed, is a Senior Manager of Onboarding with extensive experience in customer success and education across various organizations. She holds a Master's degree in Learning, Design & Technology and has a proven track record in optimizing onboarding processes and supporting executive objectives.
Current Role at unitQ
Sierra Kirtz serves as the Senior Manager of Onboarding at unitQ, a position she has held since 2022. In this role, she focuses on enhancing the onboarding experience for customers, ensuring they have the necessary tools and support to effectively utilize the company's offerings. Her responsibilities include developing onboarding strategies and collaborating with various teams to optimize processes.
Previous Experience in Customer Success
Before joining unitQ, Sierra Kirtz worked at several organizations in customer success roles. She was a Customer/CX Enablement Lead at Hudson MX from 2019 to 2021 and held multiple positions at AppFolio, Inc., including Customer Success Associate and Senior Training and Onboarding Specialist. Her experience includes a strong emphasis on elevating the voice of the customer and supporting C-Suite objectives through enablement initiatives.
Educational Background
Sierra Kirtz earned her Master of Education (M.Ed.) in Learning, Design & Technology with a focus on Instructional Design & Development from The University of Georgia, completing her studies from 2020 to 2022. She also holds a Bachelor's Degree in Film and Media from UC Santa Barbara, which she obtained from 2012 to 2015. Additionally, she has a certificate in Articulate Storyline Essential from LinkedIn Learning, achieved in 2021.
Expertise in Onboarding and Education
Sierra Kirtz specializes in onboarding and customer education, with a proven track record in designing and executing business programs aimed at go-to-market (GTM) enablement. Her expertise includes process optimization, which has led to streamlined customer experiences and reduced onboarding durations. She currently works as a Customer Education Advisor at Strigo, where she continues to apply her knowledge in the field.
Professional Development and Affiliations
Sierra Kirtz has been a member of CustomerEducation.Org since 2020, where she engages with a community focused on advancing customer education practices. Her involvement in this organization reflects her commitment to professional development and staying current with industry trends in customer onboarding and education.