Chad Chappell
About Chad Chappell
Chad Chappell is a Customer Success Representative at VanillaSoft, with a background in SaaS sales engagement and fundraising. He has held various roles in organizations such as Mobile United, Mobile Baykeeper, and Spring Hill College, and has earned degrees in Political Science, Gender Studies, and Leadership and Ethics.
Current Role at VanillaSoft
Chad Chappell serves as a Customer Success Representative at VanillaSoft, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and engagement with the company's SaaS sales engagement platform. His responsibilities include assisting clients in maximizing their use of the software and addressing any inquiries or issues that arise.
Previous Experience in Customer Support and Administration
Chad has a diverse background in customer support and administrative roles. He worked at Mobile United, Inc. as an Executive Assistant from 2016 to 2017 and briefly served as an Admin and Membership Coordinator at Mobile Baykeeper in 2017. Additionally, he held the position of Membership and Volunteer Coordinator at Mobile Baykeeper from 2017 to 2019, where he managed member relations and volunteer programs.
Educational Background
Chad Chappell has an extensive educational background. He studied General Studies at Bishop State Community College from 2012 to 2013. He then pursued a Bachelor’s Degree in Political Science and Gender Studies at the University of South Alabama, completing his studies from 2013 to 2017. Later, he earned a Master's degree in Leadership and Ethics from Spring Hill College, studying from 2019 to 2020.
Experience in Fundraising and Development
Chad has experience in fundraising and development roles. He worked as the Assistant Director of Annual Giving at Spring Hill College from 2019 to 2021, where he contributed to the college's fundraising efforts. His background in these areas complements his current role in customer success, where understanding client needs is essential.
Internship Experience
Chad completed internships at both Mobile United, Inc. and Strateco Strategic Communications Group Inc. in 2015. These internships provided him with foundational experience in administrative support and strategic communications, contributing to his skill set in customer engagement and organizational operations.