Kyle Beaulieu
About Kyle Beaulieu
Kyle Beaulieu is a Knowledge Base Administrator with extensive experience in technical support roles across various companies in Canada. He has worked at VanillaSoft, Primus.ca, Embla Systems, and Freedom Harley-Davidson, accumulating over a decade of experience in the field.
Current Role at VanillaSoft
Kyle Beaulieu currently serves as a Knowledge Base Administrator at VanillaSoft. He has held this position since 2020, contributing to the development and maintenance of the company's knowledge management systems. His role involves ensuring that information is accurate, accessible, and up-to-date for both internal teams and customers.
Previous Experience at VanillaSoft
Before his current role, Kyle worked as a Technical Support Engineer at VanillaSoft from 2017 to 2020. In this capacity, he provided technical assistance to clients, resolving issues related to the company's software solutions. His experience in this role laid the groundwork for his current responsibilities.
Technical Support Background
Kyle Beaulieu has a solid background in technical support, having worked in various roles across different companies. He served as a Technical Support Specialist at Embla Systems, Inc. from 2008 to 2011 and at Sitel from 2006 to 2007. His experience includes providing Level 1 and Level 2 support at Primus.ca from 2012 to 2015, where he advanced from Level 1 Corporate Technical Support Specialist to Level 2 Enterprise Support.
Service Advisor Role
Kyle also worked as a Service Advisor at Freedom Harley-Davidson® of Ottawa from 2015 to 2016. In this role, he was responsible for assisting customers with service inquiries and ensuring their needs were met, further enhancing his customer service skills.
Education and Expertise
While specific educational details are not provided, Kyle Beaulieu's extensive experience in technical support and customer service demonstrates his expertise in these fields. His roles have equipped him with a strong understanding of technical issues and customer relationship management.