Amir Solomon
About Amir Solomon
Amir Solomon is a Tier 2 Support Engineer at Varonis, with extensive experience in troubleshooting and resolving technical issues.
Title
Amir Solomon serves as a Tier 2 Support Engineer at Varonis. In this role, he provides crucial technical support, ensuring the seamless operation of the company's products on customer systems. He has been with Varonis in Herzliya Pituah, Israel, since 2015.
Previous Work Experience
Prior to his current role at Varonis, Amir Solomon worked at Comverse as an IT professional from 2012 to 2014. At Comverse, located in Tel Aviv Jaffo, Israel, he gained valuable experience in IT operations and support, which carried forward into his current responsibilities.
Education and Certifications
Amir Solomon has a diverse educational background. He studied at Tel Aviv University, where he earned a Bachelor's degree in East Asian Studies from 2002 to 2005. He later pursued professional certifications, achieving an MCITP certification from Hamaslool Ha'akademi shel Hamichlala Leminhal in 2012 and a SharePoint certification from JohnBryce in 2014.
Technical Expertise
Amir Solomon has extensive experience in troubleshooting and resolving technical issues. His expertise includes working with Active Directory, file servers, Exchange, SharePoint, and storage systems. He provides remote support and collaborates closely with field sales personnel and partners to address product-related issues efficiently.
Collaboration and Escalation
Amir plays a vital role in bridging communication between customers and the development team at Varonis. He escalates and helps resolve complex technical issues, ensuring timely solutions and maintaining high standards of customer satisfaction.