Bérénice Mathély
About Bérénice Mathély
Bérénice Mathély is a Technical Support Engineer at Varonis, with a diverse background in technical support, fraud investigation, sales, and customer assistance across various industries and countries.
Technical Support Engineer at Varonis
Currently, Bérénice Mathély holds the position of Technical Support Engineer at Varonis. She started in 2022 and has been working in Cork, County Cork, Ireland. Her role involves providing technical assistance and support for issues related to computer systems, software, and hardware. She is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
Fraud Investigation Specialist at Amazon
Bérénice Mathély worked as a Fraud Investigation Specialist at Amazon from 2021 to 2022, for a total of one year. She was based in Cork, County Cork, Ireland, where she worked on identifying and addressing fraudulent activity. Her duties included analyzing suspicious transactions, maintaining records of actions taken, and liaising with other departments to mitigate risks.
Sales Representative at Hertz
From 2019 to 2021, Bérénice Mathély served as a Sales Representative at Hertz in Dublin City, Comté de Dublin, Irlande. Over the course of two years, she focused on customer interactions, promoting and selling rental services. Her responsibilities included managing client accounts, processing transactions, and ensuring customer satisfaction.
Education and Qualifications
Bérénice Mathély completed her higher education at several institutions. She earned her BTS ACSE from MFR Saint Flour, studying there from 2013 to 2015. She then went on to achieve a Licence at Université Jean Moulin Lyon 3, from 2010 to 2013. Additionally, she earned her Baccalauréat from Lycée Chevreul Lyon.
Customer Assistance Coordinator at DELTA COM'
Bérénice Mathély worked as a Customer Assistance Coordinator at DELTA COM' from 2017 to 2019. Located in Lyon, Auvergne-Rhône-Alpes, France, her role involved managing customer support and inquiries. She assisted with customer issues, coordinated with other departments to resolve problems, and maintained customer satisfaction.