Brian O'callaghan
About Brian O'callaghan
Brian O'Callaghan is a Technical Support Engineer Level 2 at Varonis, with extensive experience in technical and customer support roles across various companies in Ireland and the United Kingdom.
Career at Varonis
Brian O'callaghan currently serves as a Technical Support Engineer Level 2 at Varonis in Cork, County Cork, Ireland. He has been with the company since 2020, contributing his expertise in technical support and problem resolution. His role involves addressing complex technical issues and providing advanced support to Varonis's clients. His tenure reflects a strong commitment and significant experience in the IT support sector.
Previous Role at NETGEAR
Prior to his current position, Brian worked as an L2 Network Support Engineer at NETGEAR in County Cork, Ireland. This role, which he held from 2019 to 2020 for 9 months, involved providing second-level network support and troubleshooting, which bolstered his technical acumen in network infrastructure and client support.
Internship Experience at VMware
Brian's early career includes an internship at VMware as part of the VMware & Varonis Internship Programme. This internship lasted for 4 months, from 2018 to 2019, in County Cork, Ireland. During this period, he gained valuable hands-on experience in technical support and IT services, laying the groundwork for his future roles in technical support engineering.
Education: University College Cork
Brian O'callaghan is an alumnus of University College Cork, where he earned multiple degrees. He completed a Bachelor's degree in Business Information Systems from 2004 to 2008. He then pursued a Master's degree in Political Science and Government from 2009 to 2010. Additionally, he studied CELTA Teaching of English to Speakers of Other Languages, achieving CELTA certification in 2018, further showcasing his diverse academic background.
Roles at Amazon
Brian's professional journey also includes a stint at Amazon, where he worked from 2010 to 2012 in County Cork, Ireland. He started as a Customer Service Associate in November 2010 and later transitioned to an Escalated Customer Service Associate position. His responsibilities included handling customer inquiries, resolving escalated issues, and ensuring customer satisfaction.